Frequently Asked Question (FAQ)
About END Nutrition
What is End Nutrition?
What is End Nutrition?
END Nutrition is a premium wellness brand under the global End Group, with roots in Valencia, Spain, and a strong presence across Europe and the Middle East. The brand offers a curated range of products across sports nutrition, health and wellness, beauty, and personal care, all designed with quality, transparency, and holistic well-being in mind. Born from a desire to provide effective, affordable, and science-backed supplements, END Nutrition empowers individuals to elevate their training, nourish their bodies, and drive recovery, without unnecessary markups or limitations. More than a brand, END is a community that values growth, discipline, and intentional living, supporting every member in their unique journey toward better performance, health, and lifestyle.
Are END Nutrition products authentic and certified?
Are END Nutrition products authentic and certified?
Yes, all END Nutrition products are 100% authentic and sourced from trusted brands and verified third-party distributors. Many products are ISO-certified, ensuring the highest standards of quality, safety, and reliability for our customer
Where is END Nutrition based?
Where is END Nutrition based?
END Nutrition is headquartered in Valencia, Spain, and has a physical presence in the UAE, with plans to expand soon to other GCC markets.
Shipping & Delivery Information
How much does shipping cost?
How much does shipping cost?
We have a minimum order threshold for free shipping. For standard delivery, the shipping cost is 15 Aed for all emirates
Whichareas do we deliver?
Whichareas do we deliver?
END Nutrition delivery is available for all areas of UAE with delivery expectation varying between 1 to 4 days
How long will it take for my order to arrive?
How long will it take for my order to arrive?
Standard shipping typicallytakes 1-4 business days within the United Arab Emirates.
Do you offer express shipping?
Do you offer express shipping?
Express delivery is currently not available at checkout.
How do I track my order?
How do I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a direct link to the carrierβs tracking page. You can also log into your account on our website to view the status of all your orders
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer free shipping on all orders over 50 AED within the United Arab Emirates
How can I cancel my order?
How can I cancel my order?
Once an order is placed, it is processed quickly to ensure fast delivery. Cancellation is only possible if you contact us directly before the order is shipped, even if your account shows a refund option. The refund option in your account is only available after you have received the order.
How to cancel your order:
- Check your order status: Go to your account and view your recent orders.
- Contact our support team immediately: Email us at care@endnutrition.com. We will do our best to stop the shipment if it hasnβt been processed yet.
β Please note:
- Once the order is shipped, it cannot be canceled.
- In that case, you may return the order after delivery following our Return & Refund Policy.
Returns & Refunds Information
What is End nutrition return policy?
What is End nutrition return policy?
Customers may request a return or exchange within 14 days from the date
of delivery, provided that:
βΒ The product is unused and in its original condition
βΒ The product remains sealed in its original packaging and has not been openedΒ or tampered with
βΒ A valid invoice or proof of purchase is provided
Which items are excluded from returns?
Which items are excluded from returns?
The following products cannot be returned or exchanged:
βΒ Personal care and hygiene products
βΒ Opened or used cosmetic products
βΒ Any product that has been unsealed from its original packaging
βΒ Customized or special-order products
What is your return policy?
What is your return policy?
If you are not completely satisfied with your purchase, you can return the product within 30 days for a full refund. Please visit our Returns page for more details.
How do I start a return?
How do I start a return?
To start a return, follow these steps:
- Go to your account: Log in and view your order history.
- Select the order: Find the order you want to return.
- Click βReturnβ: Enter your email ID and order ID, then proceed with the return request.
- Check the Return Policy: For more details on eligibility, timelines, and the process, please refer to our Return & Refund Policy.
Who pays for return shipping?
Who pays for return shipping?
If you are returning an item due to a change of mind, the customer is responsible for return shipping costs. If the return is due to our error (wrong item sent or defective
product), we will provide a pre-paid shipping label.
When will I receive my refund?
When will I receive my refund?
Refunds are issued within 14 DAYS after inspection and approval of the returned product
Do you offer partial refunds?
Do you offer partial refunds?
Yes. If only part of your order is returned, weβll refund the value of the returned items.
Orders Information
How do I place an order?
How do I place an order?
Simply browse our catalog, add products to your cart, and proceed to Checkout. Youβll be guided through entering your shipping details, selecting a payment method, and confirming your order. Youβll receive an order confirmation email immediately.
Do I need an account to place an order?
Do I need an account to place an order?
No. You can checkout as a guest, but creating an account allows you to track orders, save addresses, and earn loyalty points.
Can I order multiple product categories together?
Can I order multiple product categories together?
Absolutely. You can combine nutrients, beauty, skincare, health & wellness, and sports nutrition products in a single order.
Can I cancel my order?
Can I cancel my order?
A transaction can only be cancelled before the order has been shipped. The cardholder must contact us directly via email, WhatsApp, or phone call, and we will process the cancellation or refund from our side.
If the order has already been shipped, cancellation is no longer possible. In such cases, the cardholder may request a refund in accordance with our refund policy after receiving the order.
Alternatively, the cardholder may choose to dispute the transaction by filing a chargeback with their bank. The issuing bank will then contact us for supporting information and next steps as part of the dispute process.
How do I know my order was placed successfully?
How do I know my order was placed successfully?
Once you click βComplete Order,β an order
confirmation page will appear displaying your order number. You will also receive an automated confirmation email. If you donβt see it, please check your Junk/Spam folder or email us at care@endnutrition.com
How do I track my order?
How do I track my order?
Once shipped, youβll receive a tracking link via email or SMS. You can also track
your order directly in your account dashboard.
Products Related Information
What types of products do you offer?
What types of products do you offer?
We offer a wide range of premium beauty
essentials, personal care products, health & wellness items, and sports nutrition supplementsβall sourced from trusted brands and verified distributors. We will continue to expand our product categories over time.
Are your products authentic?
Are your products authentic?
Yes. Every product is 100% authentic, sourced directly from official manufacturers
or authorized suppliers
Do you list full ingredients?
Do you list full ingredients?
Absolutely. Each product page includes a complete ingredient list, usage instructions, and description of the products.
Are your products ISO certified?
Are your products ISO certified?
Yes. All our products are produced in facilities that operate under ISO-certified standards, ensuring strict compliance with international requirements for quality, safety, purity, and consistency.
Do you resell returned products?
Do you resell returned products?
No. For safety and quality assurance, returned consumables and opened beauty products are never resold.
Do your products contain allergens?
Do your products contain allergens?
Allergy information is clearly listed under the Ingredients section of each product. Some items may be processed in facilities that handle common allergens. If you have a severe allergy, we recommend reviewing the ingredient list and allergy warnings carefully before purchasing.
Payment Related Information
What payment methods do you accept?
What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, Samsung Pay, Discover, and Diners
Is my payment information secure?
Is my payment information secure?
Yes. All transactions processed through Network Global are encrypted using SSL technology, ensuring that your card details and personal information are transmitted safely and cannot be accessed by unauthorized parties.
Β Do you store my card details?
Β Do you store my card details?
No, we do not store any sensitive card
information. All payments are processed securely through our payment gateway, Network Global.
Β Why was my payment declined?
Β Why was my payment declined?
Payments may be declined due to insufficient funds, incorrect card details, or bank restrictions. Try another method or contact your bank.
Do you accept cash on delivery?
Do you accept cash on delivery?
Yes, We accept cash on delivery.
What should I do if Iβm charged twice?
What should I do if Iβm charged twice?
Contact our support team immediately with your order details. Weβll investigate and
issue a refund if necessary.
Can I change my payment method after placing an order?
Can I change my payment method after placing an order?
Payment methods cannot be changed once an order is confirmed. You may cancel before shipping and reorder with your preferred method.
How long does it take to receive a refund?
How long does it take to receive a refund?
Once we approve your refund, it is processed immediately. It usually takes 5β10 business days for your bank or card provider to reflect the credit on your account.
Elevate your Training
Nourish your Body
Drive your Recovery